Terms and conditions
spol.Panda Ride s.r.o. – pneu servis
(hereinafter referred to as “T&C“)
Panda Ride s.r.o. (hereinafter referred to as the “Provider” or “Panda”)
Company ID (IČO): 06450547
Registered office: Panda Ride s.r.o., Rooseveltova 597/27, 160 00 Prague 6
VAT ID (DIČ): CZ06450547
A natural or legal person who uses the Provider’s services in accordance with these Terms and Conditions (T&C).
A person entering into a contract with the Provider outside the scope of their business activities or outside independent professional practice.
Service activities for motor vehicles provided by the Provider, in particular:
Services are provided to the Customer by the Provider under the conditions set out in these T&C.
A contract concluded between the Provider and the Customer for the provision of Services in accordance with these T&C. By concluding a Service Agreement, the Customer automatically accepts these T&C, which become an integral part of the contract.
The Customer may place an order for Services through:
The order must include:
A contract is concluded only upon explicit acceptance of the order by the Provider. If the Provider does not respond within 7 days, the order is considered not accepted. The Provider has the right to refuse an order without giving a reason. By concluding a Service Agreement, the Customer automatically accepts these T&C, which become an integral part of the contract.
By placing an order, the Customer explicitly agrees to the processing of their personal data in accordance with GDPR and the Provider’s personal data protection terms.
Unless agreed otherwise, the Provider will take over the vehicle from the Customer at the agreed location.
When the vehicle is handed over, a handover protocol must be completed, including:
The Customer declares and guarantees that the vehicle:
The Customer bears full responsibility for:
The Provider is not liable for:
During the provision of Services, the vehicle remains insured under the Customer’s insurance. The Customer must maintain valid insurance throughout the service period.
Service prices are set in the Provider’s current price list or individually based on the complexity of the order.
Payment for Services is made in cash or by bank transfer.
Unless agreed otherwise, the payment due date for agreed Services is 7 days from the invoice issue date. The Provider may request full advance payment before the Service is performed, payable within 7 days from invoice issue.
In case of late payment, the Provider charges interest at 0.05% of the outstanding amount for each day of delay.
Tires are stored in dry conditions under standard storage conditions.
Unless otherwise agreed, the Customer must pick up stored tires no later than:
If tires are not collected within the specified period, the Provider has the right to dispose of them at the Customer’s expense.
Complaints must be submitted in writing to the Provider no later than 7 days after the Customer receives the vehicle. Obvious defects must be reported at the handover of the vehicle.
The Provider provides a 6-month warranty on completed work from the date of Service completion.
The warranty does not cover:
The Provider processes the Customer’s personal data in accordance with GDPR and its personal data protection policy, with the Customer’s consent.
Personal data are processed for the purposes of:
Consumers have the right to withdraw from the contract within 14 days of its conclusion if the contract was concluded outside the Provider’s business premises or at a distance.
Consumers may contact a body for out-of-court resolution of consumer disputes – the Czech Trade Inspection Authority.
Contractual relationships are governed by Czech law.
Disputes will be resolved by the competent courts of the Czech Republic.
These T&C become valid and effective on August 1, 2025, and apply to all contracts concluded after this date.
The Provider reserves the right to change these T&C at any time. The new version will be published on the Provider’s website and will become effective at the earliest 30 days after publication. If the Customer does not express written disagreement with the changes within 30 days (via email) and continues to use the Provider’s services, it is considered that the Customer fully agrees with the changes, and the new T&C become part of the Service Agreement. Customers who express disagreement within 30 days continue the contractual relationship under the previous T&C.
If any provision of these T&C is invalid or ineffective, it does not affect the validity of the remaining provisions.
Panda Ride s.r.o.
Ing. Tomáš Janout – Managing Director